Reference

Legal Terms That Protect Your Account

We built our account and payment framework around Indonesia's local laws and banking standards.

Account verification requiredDANA, OVO, GoPay, QRIS compliantData security practices disclosed
gila138.org Legal Terms That Protect Your Account
REACH OUR LEGAL TEAM

How to Contact Us About Account or Policy Questions

Live Chat Open the chat widget on any page inside your lobby.
Email Support Send policy inquiries, account disputes, or data requests to [email protected].
Account Settings Go to Settings > Account > Legal & Privacy inside your lobby to view…
INSIDE OUR SECURITY FRAMEWORK

Data, Account Access and Verification

Identity Verification

Your ID and phone number are verified at signup through a one-time SMS code.

Payment Verification

Every withdrawal is matched to your registered bank account or e-wallet.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and payment preference.

Data Retention

Active account data is kept indefinitely. If you close your account, we retain transaction records for seven years to comply…

Account Security

Your password is encrypted end-to-end. We enforce two-factor authentication for withdrawals over 5 million Rupiah.

Rights & Changes

You can request a copy of your data, correct errors, or ask for account deletion at any time.

Your Questions About Terms and Privacy

Head to Settings > Account > Personal Info and update your phone number, email, or address. If you change your ID number, contact support — we'll verify the new one via SMS and update your account within 24 hours.

Transaction records are kept for seven years to comply with Indonesian tax and banking law. Your personal details (name, ID, email) are archived separately and not used for marketing. You can request permanent deletion of non-legal-hold data after 30 days.

Yes. If you see a charge you didn't authorize or a withdrawal that failed, email [email protected] with the transaction date and amount. We investigate within 48 hours and contact your payment provider if needed.

Only you and our support team (under strict confidentiality agreements) can access your account. We never share personal data with third parties unless local law requires it, and we notify you in writing before we do.

Withdrawals must match your registered account name. Amounts over 5 million Rupiah require two-factor verification. Most transfers clear within one minute, but delays of up to 24 hours can occur during peak banking hours or network issues.

We use session and functional cookies to keep you logged in and remember your preferences. We do not use third-party cookies for advertising. You can disable non-essential cookies in your browser settings without losing core functionality.

Change your password immediately and contact support via live chat or email. We can freeze your account within minutes, review recent logins, and help you secure it. Enable two-factor authentication to prevent future unauthorized access.